§ 17. CUSTOMER SERVICE REQUIREMENTS.

A.

The Franchisee shall render efficient service, make repairs promptly, and interrupt service only for good cause and for the shortest time possible. The requirements established in this section shall be deemed minimum service standards and may be supplemented by terms of the Franchise Agreement or mutually agreed upon amendments to this Ordinance.

B.

All employees of the Franchisee who are involved in field work which require the employee to enter onto private property shall wear, on the outside of clothing, a photograph identification badge.

C.

Telephone availability requirements may be provided by equipment and personnel located at the regional office or other offices of the Franchisee. Compliance records shall be maintained for the operations within the City at Franchisee's regional office.

D.

The Franchisee shall provide a listed local or toll free telephone number which will be available to Subscribers and members of the public twenty-four (24) hours a day, seven days a week.

E.

The Franchisee shall adhere to the Customer Service Standards mandated by the FCC, which are incorporated by reference.

(Ord. No. 398(02), 12-16-2002)